This is the standard way to request support from our support team. Email based support is available to all customers, regardless of the type of service purchased and where they are located.
Getting started #
To request support send an email to [email protected].
Our support team will review your request and respond within the standard time frame.
Receiving our response #
Once your request has been reviewed and we determine you are eligible to receive support, we will respond by replying to the email address you sent your email from. For security reasons, this has to be the email address that is registered on your account.
Tip:
To ensure you receive our email response without issues, please whitelist our support email address: [email protected] in your email system if necessary.
We may call you #
If your issue cannot be resolved over email, one of our support team members may book a phone call with you if you are eligible for additional support.
