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Getting Email Support

Updated

Email is the primary way of getting support for most customers. It is also available to all our customers, even if you do not have an active support plan subscription.

Getting in touch

If you need support with a service or subscription, you can send us an email at [email protected].

Include basic identification details

We need to establish your identity before we can provide support. When writing out your email to us, please include:

  • Your name
  • The name of your business
  • Your Client ID (if known)

Tip:

Use an email address that is registered with us, such as the email address you used to sign up to a service so it is easier to identify you.

Provide detailed descriptions

We need to understand your question or issue before we can provide you support. To help us understand your issue accurately.

Some details you should include are:

  • The domain name for which you are requesting support (if applicable)
  • The email address you would like help with or created (if applicable)
  • A specific URL if your issue relates to a webpage
  • The URL of your website if your issue relates to your website
  • Steps you took immediately before you faced the issue
  • Screenshots of any errors or important details

In addition, please include any other information that you think will help our team understand your issue better.

Reviewing your request

Once your email is received, our support team will review your request. We will be in touch via email or phone if more information is required.

Responding to your request

Once we have evaluated your issue, our support team member will respond to your request via email or phone in line with our indicative support response times.

You can simply reply to our email with more information if requested.

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