Support Availability
We support our customers through their digital journey with us. This help article explains the availability of our support services to our customers.
Availability by channel
The table below describes the availability of our support services in different regions:
| Support channel | Available in |
|---|---|
| Worldwide | |
| Phone | New Zealand only |
| Live Chat | Worldwide |
| MyBissesar Support Tickets | Worldwide |
Channel availability in detail
Not all channels are available to all customers and in all countries.
Email support is available globally to all customers.
Phone
Currently, phone support is only available to our New Zealand customers who are on an active support plan (Tier 2 and above).
Live chat
Live chat is available to all our customers via our WhatsApp business page.
MyBissesar support tickets
Support tickets can be raised via MyBissesar by customers from anywhere in the world, even without a support plan.
Hours of operation
The table below contains the hours of operation for our support teams for the different channels:
Note:
Please refer to the support response times article for more information on expected response times.
| Channel | Operating hours |
|---|---|
| 24 hours a day, 7 days a week, except during New Zealand public holidays. | |
| Phone | Monday to Friday, 8 AM to 11 PM, except public holidays. |
| Live chat | 7 days a week, 8 AM to 11 PM. |
| MyBissesar support tickets | 24 hours a day, 7 days a week, except during New Zealand public holidays. |